Customer Relationship Management

Introduction 2
- Lecture1.1
  
  Introduction 04 min
- Quiz1.1
  
  Quiz 1 4 questions
Customer Service Representative(CSR) 2
- Lecture2.1
  
  Customer Service Representative 09 min
- Quiz2.1
  
  Quiz 1 5 questions
Customer Service Analysis 2
- Lecture3.1
  
  Terms in Customer Service analysis 08 min
- Quiz3.1
  
  Quiz 1 5 questions
Net Promoter Score 2
- Lecture4.1
  
  How to calculate Net Promoter Score 04 min
- Quiz4.1
  
  Quiz 1 5 questions
Telephone Etiquette 2
- Lecture5.1
  
  The right telephone etiquette 03 min
- Quiz5.1
  
  Quiz 1 4 questions
Troubleshooting and Escalation 2
- Lecture6.1
  
  Steps Involved in escalating issues 07 min
- Quiz6.1
  
  Quiz 1 4 questions
Customer Complaint Resolution 2
- Lecture7.1
  
  Conflict Resolution in customer service 05 min
- Quiz7.1
  
  Quiz 1 4 questions
Customer Service and Social Media 2
- Lecture8.1
  
  Customer Service and online community management with social media 05 min
- Quiz8.1
  
  Quiz 1 3 questions
Building your Niche and monetizing Customer Relationship Management 2
- Lecture9.1
  
  Closing curtains 06 min
- Quiz9.1
  
  Quiz 1 1 question
Customer Experience (CX) and Customer Feedback 2
- Lecture10.1
  
  Customer Experience, Satisfaction and Feedback 11 min
- Quiz10.1
  
  Quiz 1 5 questions
Customer Service 2
- Lecture11.1
  
  Customer Service 17 min
- Quiz11.1
  
  Quiz 1 6 questions
Real life Application: Zoho Desk 1
- Lecture12.1
  
  Hands-On Practical of CRM with Zoho Desk 27 min

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21 Comments

Patience Eric Ekwere

09/10/2022

Thank you

Millicent Githaiga

24/10/2022

Very insightful information, I am grateful.

Thomas kofi mensah

23/01/2023

very insightful but I want to know more about sales when it comes to course to help boost c.s carrer

Martha Omale

28/01/2023

So helpful, thank you

Raymond Martey

02/03/2023

Awesome

Nwabueze ozioma Jessica

05/03/2023

Very helpful

Jack musukwa

07/03/2023

I’m I av come across these studies at a right time thank u so much for nt being selfish God bless u

Onuche blessing

07/06/2023

you are such a wonderful tutor

Fibi justus

21/06/2023

Hi, as regards digital marketing, there’s a digital marketing course on this AQ’s website, just put it on the search bar, you’ll see it, then you can enroll. For a language course, i’ll suggest you search on the internet for one, research about them well, if you’re convinced, enroll for it.