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Introduction 2
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Introduction 04 minLecture1.1
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Quiz 1 4 questionsQuiz1.1
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Customer Service Representative(CSR) 2
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Customer Service Representative 09 minLecture2.1
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Quiz 1 5 questionsQuiz2.1
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Customer Service Analysis 2
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Terms in Customer Service analysis 08 minLecture3.1
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Quiz 1 5 questionsQuiz3.1
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Net Promoter Score 2
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How to calculate Net Promoter Score 04 minLecture4.1
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Quiz 1 5 questionsQuiz4.1
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Telephone Etiquette 2
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The right telephone etiquette 03 minLecture5.1
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Quiz 1 4 questionsQuiz5.1
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Troubleshooting and Escalation 2
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Steps Involved in escalating issues 07 minLecture6.1
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Quiz 1 4 questionsQuiz6.1
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Customer Complaint Resolution 2
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Conflict Resolution in customer service 05 minLecture7.1
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Quiz 1 4 questionsQuiz7.1
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Customer Service and Social Media 2
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Customer Service and online community management with social media 05 minLecture8.1
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Quiz 1 3 questionsQuiz8.1
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Building your Niche and monetizing Customer Relationship Management 2
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Closing curtains 06 minLecture9.1
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Quiz 1 1 questionQuiz9.1
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Customer Experience (CX) and Customer Feedback 2
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Customer Experience, Satisfaction and Feedback 11 minLecture10.1
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Quiz 1 5 questionsQuiz10.1
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Customer Service 2
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Customer Service 17 minLecture11.1
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Quiz 1 6 questionsQuiz11.1
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Real life Application: Zoho Desk 1
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Hands-On Practical of CRM with Zoho Desk 27 minLecture12.1
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Quiz 1
150 Comments
Ahhh! The video is not showing at all, it’s static I can really see anything she doing.
Please try to reload it. It might be network
Thank you so much for this course I really enjoyed it.
Thank you so much for this course. Completed!
Nice
Thank you so much.
But I have a question please. This zoho, do customers use them too? How do you get them to send your issues via zoho, I’m a bit confused
Hi, recall that in the video there is a customized mail which i mentioned is the support mail which is Zoho customized. You can let your customers know so that they can send mails(tickets) to you. However, i also mentioned that if you want your mail customized with your company or organization’s name, you can contact zoho help center to put you through it.
Amazing course.
I am done with my course but I am experiencing difficulty downloading my certificate
Thank you. The problem could be as a result of network, please try again later.
great thank you.
Am done.
Thank you for this course.. I enjoyed it.
Completed
you’re welcome 😊
I’m done with the course. Pls how can I get my certificate?
There should be an icon for certificate download
Really amazing course. Very informative and easy to learn, because you have broken it down to simple terms.
Well done, instructor Fibi!
However, I do have a question. Is Zoho the only ‘help desk’ in CRM?
Thank you. Zoho is not the only help desk in CRM. There’s Zendesk, hubspot,zapier,etc
excellent
I have issues getting certificate, how can this be resolved
very informative course
There should be a download certificate icon
This is good. Thank you for the lessons.
It could possibly be the network, please try again later
this is amazing course, I enjoyed every bit
Hi Fibi,
I really enjoyed the class.
Please am not able to save a copy of the certificate,
is it possible to get a hard copy of the certificate?
Cheers.
Thankyou instructor Fibi. I enjoyed your Nigerian accent. looking forward for more courses and of course receiving my certificate. Cheers.
I’m done. I have enjoyed this. Thank you very much Fibi😊❤️
You’re welcome 😊
Hi,
How do i get access to my certificate because i cannot see the download icon?
Hi, sorry about the issue. Please contact, +234 813 294 1277(Mr Samuel) on whatsapp to resolve the issue.
I really love this course but I am having issues getting the certificate..
Wow no response yet concerning my certificate?
Hi, i responded already. I said you should text +234 813 294 1277(Mr Samuel) to resolve the issue you have with your certificate.
Hi, thank you for the lovely comment 😊. I’m glad you enjoyed the course. Here is my whatsapp number; 08107491589
This course is very good
Thank you ☺️. Glad you enjoyed it.
I really learnt a lot! Thanks so much for this course..
Glad you enjoyed it ☺️
Hi, glad you enjoyed it ☺️. There should be an icon for you to download your certificate. If you’re unable to, let me know.
Great
Hi, yes it’s a typo, sorry about that.
Hi, You can download it . If you experience issues, please contact +234 813 294 1277(Mr Samuel) to help out.
Hi, sorry about that. Please contact +234 813 294 1277(Mr Samuel) to help out.
You’re welcome ☺️
This course is Amazing
Thank you so much.
hello fibi, the way yor broke down the lessons in simpler form is topnotch.
please how do one get a certificate as i havent seen any icon for certification.
Hi, glad you enjoyed it.😊. I apologize for the inconvenience. please contact, +234 813 294 1277(Mr Samuel) to help you with the certificate.
Thanks
The course is interesting and it has a lot of value
Hi, glad you enjoyed the course😊. Once there is an advanced course i’ll let you know.
hi fibi thank you so much for the practical lessons from this course. I really learnt alot
You’re welcome 😊
I just finished the course just now and I know iam an assest already.
Thank you FIBI JUSTUS
Thank you team AQSKILL
Thank you 😊. Glad you enjoyed it 😉
You did absolutely great!
Short, concise and informative.
I am automatically giving you a 9/10 Which make me a promoter of your course and aqskill at large.
😊😊
Nonetheless, I’d like to know If we can also operate this software using our mobile phones?
Thanks
Thank you so much 😊. Of course, there’s also the mobile version so yes, you can .
Hi, glad you enjoyed it. You can download your certificate, make it a document on your phone , take it to a cafe to be printed out.
Hi, click the download icon to download your certificate. If you experience any challenge, please contact, +234 813 294 1277[Mr Samuel] to resolve it.
thank you
Alright, please text; +234 813 294 1277[Mr Samuel] to help you resolve it. Sorry for the inconvenience.
You can download your certificate
thank you so much ma for this course, i really enjoyed it, pls can you make more of the Indept advanced video for CRM, thanks alot
Thank you Faith this very impactful
Am done with customer relation course, I like to start the other courses paid for
You can go ahead 😊
Thank you Faith, though I took a bit of time but I’m happy I completed the course. It was very insightful. How do I access my certificate?
You’re welcome 😊. You can download your certificate.
Thank you so much for this course. I enjoyed the lecture.
You’re welcome, glad you enjoyed it 😊
thank you so much
Wonderful course. I enjoyed it.
fibi thank you for the tutorial,
God bless u
complete
Nice one. How do i get my certificate please? I can’t see any download icon for it.
Thank you so much for this course, it’s very insightful, please I’m having issues downloading the certificate. Thank you.
Thank you very much for this informative course. I have learnt so much. And how do I get the certificate? I can’t see the downloading icon.
Thank you.
Thanks Miss Fibi, I love your teaching style/technique
So straightforward and engaging
Easy to understand
It’s really worth more than the price
Thank you. Glad you enjoyed it 😊.
Miss Fibi, please how do I get my certificate? Will it be sent to my mail
Hi I completed my course last week and each time i check my profile, it says 17% complete but when i continue there is nothing uncompleted. How do i get my certificate please?
I have issues getting my certificate, please help
Awesome course, I am waiting for my certificate
I have completed my course, great knowledge acquired over there thank you Fibi, now how do I download the Certificate? or how is one to get it?
Thank you so much for the course. Great Job
How do I get my certificate?
Hi, you have to mark all as completed to move it to 100%
What about the Mobile app, tried it out?
Please if you’re using the app, switch to the web and try again.
Please I have completed my training
I haven’t seen the download certificate icon
Also my mail hasn’t received any prompt for the certificate
How do I access it
Hi, have you marked all your lessons as complete?
Glad you enjoyed it . Please ensure you marked all lessons as completed to easily access your certificate.
Glad you enjoyed it. As regards your certificate, ensure you marked all lessons as being completed.
Great course.
After completing the course using the app, the progress didn’t change from 33%. And I’m yet to get my certificate.
Kindly help me resolve this
Hi, please mark all lessons as being completed after every lesson to enable the progress change . This will help you easily access your certificate. Please I will be expecting a feedback.
This is amazing, and so easy to learn, I’m impressed by your teaching.
Thank you AQskill team.
There are different businesses so it all differs. But let’s use a Bakery business as an example When initiating a phone call or chat with clients for a baking company, it’s important to start with a friendly and professional tone.
Phone call example:
“Hello, this is [Your Name] from ….. Bakery. I hope you’re having a great day! I wanted to reach out and personally thank you for being a valued customer. I hope this is a good time to discuss any baking inquiries or upcoming orders?”
Chat message example:
“Hi there! 👋 Welcome to Sweet Bakery! I’m [Your Name], and I’m here to assist you with anything you need. How can I make your baking experience even sweeter today?”
Interesting course❤️I enjoyed
Hi, please ensure you marked all the lessons as being complete
Hi, I apologize. Please try switching to the web if you’ve been trying to access from the app.
Yes, that’s correct. In order to be recognized as an agent within Zoho Desk, you would need to create a Zoho Desk account associated with the company. This would allow your name to be added to the list of agents who provide customer support and assistance through the Zoho Desk platform.
Please ensure you marked all the lessons as being completed so that you can easily access your certificate.
Have you gotten your certificate now?
I apologize. Please refresh the page. If it doesn’t work, please let me know.
Your certificate 😊
Check your mail. However, you should ensure that as you took each lesson, you marked them as being complete before proceeding to the next. If you did not, please do so now. That should help you easily access your certificate.
Hi, you have to go back and mark all the lessons you took as completed to give you access to your certificate.
Please what other class are you referring to?
You’re welcome. Which part don’t you understand? So that I will explain better to you
No
very insightful, welldone Intructor Fibi.thank you
Please rephrase the question because I don’t understand what you mean
Hello Fibi, how do I get my certificate? when I click on get certificate it shows me 9 lessons left to be completed
how about if I send an email instead
I have sent it
Certificate received
That’s great.
Love your teaching style
I’m yet to get my certificate
Hi, are you through with the course?
Hi Fibi
Completed but It says 58% done. Please assist how do i get the Certificate?
Hi, it’s because you didn’t mark each lesson h
You took as complete. Please tick them so that the percentage can increase.
So amazing and educative csm course.
Finally, I’m done congratulations to me
Yesss, big congratulations to you 🎉
Thank you fibi….. God bless you
I have learnt alot already
Please how do I get the certificate pls am done
wow, this is an amazing course. I really enjoyed it and have really learned a lot. thank you Fibi, you really handled the course so well.
please I have completed the course and having issues getting my certificate. it keeps telling me to complete the course before meanwhile am done.
thank you.
Thank you madam Fibi. CRM course was quiet interesting and it’s broken down for one to understand and practice easily. Am done now and looking forward to enrolling for more programs compiled by you. Kindly recommend some compiled by you.
Thank you!
I’m really glad you enjoyed it 😊. When I have more courses, I’ll let you know.
Nice course.
I have completed, but can’t find my certificate, keeps taking me back to course
Thanks. Really helpful
Please mark all lessons as completed so that it can move to 100% complete
Please what’s going on
Hi, please what’s the issue?
Completed!
Amazing❤
How can i get my certificate?
Hi, please rephrase your question so that I understand what exactly you’re asking.
great course, completed
I am glad i signed up for this training. Thank you so much
I’m glad you did too .
Interesting course.
How do I get the certificate?
Hi, please mark the lessons you took as completed; all of the lessons.
Hi, have you invited any agent?
Thank you for this course. I have completed the course and taken all the quizzes but it’s still showing 25% completion. I have refreshed and refreshed still the same. This is hindering me from getting my certificate.
Thank you for the course. I enjoyed it. It was really helpful
Please how do I get my certificate?
Thank you for the course
Thank you so much
I really enjoyed the course
Thanks for this educative and well explained course. please how do i get my certificate?