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Introduction 2
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Introduction 04 minLecture1.1
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Quiz 1 4 questionsQuiz1.1
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Customer Service Representative(CSR) 2
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Customer Service Representative 09 minLecture2.1
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Quiz 1 5 questionsQuiz2.1
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Customer Service Analysis 2
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Terms in Customer Service analysis 08 minLecture3.1
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Quiz 1 5 questionsQuiz3.1
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Net Promoter Score 2
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How to calculate Net Promoter Score 04 minLecture4.1
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Quiz 1 5 questionsQuiz4.1
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Telephone Etiquette 2
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The right telephone etiquette 03 minLecture5.1
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Quiz 1 4 questionsQuiz5.1
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Troubleshooting and Escalation 2
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Steps Involved in escalating issues 07 minLecture6.1
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Quiz 1 4 questionsQuiz6.1
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Customer Complaint Resolution 2
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Conflict Resolution in customer service 05 minLecture7.1
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Quiz 1 4 questionsQuiz7.1
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Customer Service and Social Media 2
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Customer Service and online community management with social media 05 minLecture8.1
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Quiz 1 3 questionsQuiz8.1
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Building your Niche and monetizing Customer Relationship Management 2
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Closing curtains 06 minLecture9.1
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Quiz 1 1 questionQuiz9.1
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Customer Experience (CX) and Customer Feedback 2
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Customer Experience, Satisfaction and Feedback 11 minLecture10.1
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Quiz 1 5 questionsQuiz10.1
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Customer Service 2
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Customer Service 17 minLecture11.1
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Quiz 1 6 questionsQuiz11.1
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Real life Application: Zoho Desk 1
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Hands-On Practical of CRM with Zoho Desk 27 minLecture12.1
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37 Comments
Customer relationship management, wow I’ll recommend to each of my colleagues to acquire this skill. The knowledge builds and molds you as an individual at every level of the organization.
Thank you Faith.
Good morning. Yes, you cam replay and there’s a certificate after completion.
Thank you for this training, I enjoyed it.
Thanks for the training
Thank you 😊
Hi, Miss Fibi, I have completed all courses and I want to get my certificate but it keeps stating “Issue With Certificate”. What could be the problem? and how soon do I get the certificate please?
Hi Faith, sorry about the issue. Please contact +234 813 294 1277(Mr Samuel) about the issue with your certificate. He will resolve it.
Hi, please contact +234 813 294 1277(Mr samuel) about the issue with your certificate. He will resolve it.
Glad you enjoyed it ☺️. Yes, you can take it again.
This is very educative
Hi, good afternoon. I’m sorry about that. Please contact 234 813 294 1277(Mr Samuel) to help you resolve the issue
Hi, good afternoon. I’m sorry about the issue you’re experiencing. Please contact 234 813 294 1277(Mr Samuel) to resolve the issue.
Hi, good afternoon. I’m sorry about the issue you’re experiencing. Please contact 234 813 294 1277(Mr Samuel) to help resolve it.
Hi, good afternoon. I apologize for the issue you’re experiencing. Please contact 234 813 294 1277(Mr Samuel) to help resolve the issue.
Hi, the course is more than the introduction. Please refresh and continue
Great delivery
This course was so timely. Thank you
Thank you. The training session was excellent. You are a great tutor
Thank you 😊
Wow
Amazing class
Fibi thank you
Instructor Fibi, you did justice to this course. I got the value I needed. Thank you.
Thank you Fibi. This course is an eye opener.
Thanks so much. Have successfully completed the course.
Ready to apply now. Amazing lessons and looking forward to the next course.
lovely
Thanks alot Fibi . IT WAS FUN ALL THE WAY.
I’m glad you enjoyed it.
Wow o!
So interesting
I had a good time listening to the videos and learning new things
Thanks Fibi 🥰