Customer Relationship Management → Customer Experience, Satisfaction and Feedback

Introduction 2
- Lecture1.1
  
  Introduction 04 min
- Quiz1.1
  
  Quiz 1 4 questions
Customer Service Representative(CSR) 2
- Lecture2.1
  
  Customer Service Representative 09 min
- Quiz2.1
  
  Quiz 1 5 questions
Customer Service Analysis 2
- Lecture3.1
  
  Terms in Customer Service analysis 08 min
- Quiz3.1
  
  Quiz 1 5 questions
Net Promoter Score 2
- Lecture4.1
  
  How to calculate Net Promoter Score 04 min
- Quiz4.1
  
  Quiz 1 5 questions
Telephone Etiquette 2
- Lecture5.1
  
  The right telephone etiquette 03 min
- Quiz5.1
  
  Quiz 1 4 questions
Troubleshooting and Escalation 2
- Lecture6.1
  
  Steps Involved in escalating issues 07 min
- Quiz6.1
  
  Quiz 1 4 questions
Customer Complaint Resolution 2
- Lecture7.1
  
  Conflict Resolution in customer service 05 min
- Quiz7.1
  
  Quiz 1 4 questions
Customer Service and Social Media 2
- Lecture8.1
  
  Customer Service and online community management with social media 05 min
- Quiz8.1
  
  Quiz 1 3 questions
Building your Niche and monetizing Customer Relationship Management 2
- Lecture9.1
  
  Closing curtains 06 min
- Quiz9.1
  
  Quiz 1 1 question
Customer Experience (CX) and Customer Feedback 2
- Lecture10.1
  
  Customer Experience, Satisfaction and Feedback 11 min
- Quiz10.1
  
  Quiz 1 5 questions
Customer Service 2
- Lecture11.1
  
  Customer Service 17 min
- Quiz11.1
  
  Quiz 1 6 questions
Real life Application: Zoho Desk 1
- Lecture12.1
  
  Hands-On Practical of CRM with Zoho Desk 27 min

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20 Comments

Thomas kofi mensah

23/01/2023

Great job done

Adebola Akintolayo

02/04/2023

Great job

Mohammed Hadi

06/06/2023

great

Onuche blessing

07/06/2023

nice one

Phyllis Odhiambo

14/06/2023

Great opportunity to learn

Omotoye Rachael Damilola

15/06/2023

Great 👍🏼

Falade Beatrice Oluwatomilola

22/06/2023

Great opportunity to learn

Bassey Eyo

30/06/2023

Great!

Femi Odusi

25/07/2023

Great. Enlightening and educating.

Mary Ezinne Atanmoh

28/07/2023

Impactful

Emelinda

29/07/2023

Amazing content. Learned a whole lot. Thanks