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Introduction 2
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Introduction 04 minLecture1.1
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Quiz 1 4 questionsQuiz1.1
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Customer Service Representative(CSR) 2
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Customer Service Representative 09 minLecture2.1
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Quiz 1 5 questionsQuiz2.1
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Customer Service Analysis 2
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Terms in Customer Service analysis 08 minLecture3.1
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Quiz 1 5 questionsQuiz3.1
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Net Promoter Score 2
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How to calculate Net Promoter Score 04 minLecture4.1
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Quiz 1 5 questionsQuiz4.1
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Telephone Etiquette 2
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The right telephone etiquette 03 minLecture5.1
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Quiz 1 4 questionsQuiz5.1
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Troubleshooting and Escalation 2
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Steps Involved in escalating issues 07 minLecture6.1
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Quiz 1 4 questionsQuiz6.1
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Customer Complaint Resolution 2
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Conflict Resolution in customer service 05 minLecture7.1
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Quiz 1 4 questionsQuiz7.1
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Customer Service and Social Media 2
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Customer Service and online community management with social media 05 minLecture8.1
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Quiz 1 3 questionsQuiz8.1
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Building your Niche and monetizing Customer Relationship Management 2
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Closing curtains 06 minLecture9.1
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Quiz 1 1 questionQuiz9.1
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Customer Experience (CX) and Customer Feedback 2
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Customer Experience, Satisfaction and Feedback 11 minLecture10.1
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Quiz 1 5 questionsQuiz10.1
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Customer Service 2
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Customer Service 17 minLecture11.1
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Quiz 1 6 questionsQuiz11.1
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Real life Application: Zoho Desk 1
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Hands-On Practical of CRM with Zoho Desk 27 minLecture12.1
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Introduction
61 Comments
It was a brilliant introduction which can make anyone want to continue.
Nice one Fibi
Nice introduction
Thank you for the knowledge passed
Day 1 learned
Beautiful introduction
Great introduction
A wonderful introduction.
Beautiful introduction and it’s well explanatory.
Lovely introduction!!!!
Wonderful introduction.
That was excellent !
Enjoyed
Great introduction
That was excellent
Great one
That was a beautiful one
A brilliant start
It’s an amazing introduction.
Beautiful
Amazing introduction 👍🏾
A great start
Good introduction
this is good
Simple and straight to the point.
amazing introduction
Wonderful introduction
This was beautiful🙌🏽
Interesting introduction. Yearning for more
Thank you
Great work.
Thank you for the insight
Completed, very interesting.
Nice introduction
Good intoroduction
Interesting introduction
The introduction was wonderful
Educating and interesting introduction.
Nice introduction
Nice
Nice introduction
Nice introduction Fibi
The introduction is awesome
Nice introduction
Nice introduction.
Please help me tell your team that I made payment for sage 50 Peachtree/QuickBooks accounting software class but it was replaced with customer relationship management course making it 2.
I made payment for sage 50 and CRM but they sent CRM twice replacing the sage 50 with CRM course. Please they should rectify it and resend the sage 50 I paid for. Thank you
Good intro
Is getting more intresting
It was interesting
The introduction aspect talks more about the course.
thanks fibi
The course is nice and so interesting
Nice one
A very captive introductory of the course is amazing
Cheers my crm instructor
Interesting
Interesting
How do I get my certificate please. The platform seems to be taking me back to courses I have done before
Nice
Lovely introduction 👍
Very well
Satisfactory
Lovely introduction
A very good course and a good intro