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Introduction 2
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Introduction 04 minLecture1.1
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Quiz 1 4 questionsQuiz1.1
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Customer Service Representative(CSR) 2
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Customer Service Representative 09 minLecture2.1
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Quiz 1 5 questionsQuiz2.1
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Customer Service Analysis 2
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Terms in Customer Service analysis 08 minLecture3.1
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Quiz 1 5 questionsQuiz3.1
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Net Promoter Score 2
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How to calculate Net Promoter Score 04 minLecture4.1
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Quiz 1 5 questionsQuiz4.1
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Telephone Etiquette 2
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The right telephone etiquette 03 minLecture5.1
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Quiz 1 4 questionsQuiz5.1
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Troubleshooting and Escalation 2
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Steps Involved in escalating issues 07 minLecture6.1
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Quiz 1 4 questionsQuiz6.1
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Customer Complaint Resolution 2
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Conflict Resolution in customer service 05 minLecture7.1
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Quiz 1 4 questionsQuiz7.1
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Customer Service and Social Media 2
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Customer Service and online community management with social media 05 minLecture8.1
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Quiz 1 3 questionsQuiz8.1
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Building your Niche and monetizing Customer Relationship Management 2
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Closing curtains 06 minLecture9.1
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Quiz 1 1 questionQuiz9.1
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Customer Experience (CX) and Customer Feedback 2
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Customer Experience, Satisfaction and Feedback 11 minLecture10.1
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Quiz 1 5 questionsQuiz10.1
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Customer Service 2
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Customer Service 17 minLecture11.1
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Quiz 1 6 questionsQuiz11.1
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Real life Application: Zoho Desk 1
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Hands-On Practical of CRM with Zoho Desk 27 minLecture12.1
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44 Comments
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Completed. Very insightful
Great
Wao, was insightful
Completed very insightful
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A course worth learning.
Have learned and understand why CRM do what they do.
I love this course very insightful
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Completed,very educative
Completed. Thank you so much Fibi,i really enjoyed the course.
Completed. Insightful
Completed
SO NICE
very education
thanks
Thank you so much. I enjoyed the class.
Very insightful
Ok great 👍
Completed. Thank you so much
Completed.
Completed and I have learned a lot
Completed
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Completed course with ease.
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completed
Completed , thanks a lot Fibi, I learnt a lot.
Completed nice
Enjoyed all the sessions
Completed…this is very impactful and learnt alot.
Thank you Fibi
Thanks
Completed
Very insightful
My CRM skills have been sharpened and thank you.
Completed ..Thank you very much
Completed and thanks very much have learnt alot
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Completed, it was worth every of my time.
Completed, alot ok knowledge acquired
Thanks 🙏
Completed, a good skill set added.Thank you
Completed! Knowledge acquired
Thank you