Customer Relationship Management

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25 Comments

Caroline Maina

25/10/2022

Quite informative!!!

Epiphany Silumesi Mukumbuta

16/10/2023
Reply

Great have Understand it

Morayo Phebe Abimbola

31/10/2022

👍

Oghoghomaro kate EMEBA

04/11/2022

Nice

Ogbondamati Oluchi Vivian

12/11/2022

👍🏾

Nchimunya01

19/12/2022

Very informative

Owoyemi Oyindamola Raheemot

04/01/2023

Very detailed and explanatory

OKORIE OLUCHUKWU SARAH

31/01/2023

👏👏

John Mutua

31/01/2023

Loving it.

Chinwendu Joseph

02/02/2023

Very informative

Babatunde Misturah Abosede

11/03/2023

Interesting

nelsononozasi@gmail.com_id_70316

29/03/2023

Completed, well informed

Chioma Mercy Cyril-Eluma

23/05/2023

Didactic. Thank you

Omogbolahan Oluwapamilerinayo Rapheal

20/06/2023

So detailed.

Sandra Ayah

21/06/2023

Thank you

Ambakederemo Boyelayefa

01/07/2023

Interesting

TOHIR ABDULMUMIN OPEYEMI

10/08/2023

Lovely 🌹

Daniel sakala

16/09/2023

It’s getting more interesting

Oamen Emmanuel Ehimen Frank

21/09/2023

It’s making more sense

Osunkwo linda chiamaka

02/10/2023

Very informative

Damilola

04/10/2023

Impressive

EBE CHIJIOKE OBASI

14/10/2023

Nice

Ihoeyilan Deborah

04/11/2023

Good

Olayinka Abisolu

29/12/2023

Great

Aniche Laura Ogechi

20/01/2024

Informative

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Introduction 2
- Lecture1.1
  
  Introduction 04 min
- Quiz1.1
  
  Quiz 1 4 questions
Customer Service Representative(CSR) 2
- Lecture2.1
  
  Customer Service Representative 09 min
- Quiz2.1
  
  Quiz 1 5 questions
Customer Service Analysis 2
- Lecture3.1
  
  Terms in Customer Service analysis 08 min
- Quiz3.1
  
  Quiz 1 5 questions
Net Promoter Score 2
- Lecture4.1
  
  How to calculate Net Promoter Score 04 min
- Quiz4.1
  
  Quiz 1 5 questions
Telephone Etiquette 2
- Lecture5.1
  
  The right telephone etiquette 03 min
- Quiz5.1
  
  Quiz 1 4 questions
Troubleshooting and Escalation 2
- Lecture6.1
  
  Steps Involved in escalating issues 07 min
- Quiz6.1
  
  Quiz 1 4 questions
Customer Complaint Resolution 2
- Lecture7.1
  
  Conflict Resolution in customer service 05 min
- Quiz7.1
  
  Quiz 1 4 questions
Customer Service and Social Media 2
- Lecture8.1
  
  Customer Service and online community management with social media 05 min
- Quiz8.1
  
  Quiz 1 3 questions
Building your Niche and monetizing Customer Relationship Management 2
- Lecture9.1
  
  Closing curtains 06 min
- Quiz9.1
  
  Quiz 1 1 question
Customer Experience (CX) and Customer Feedback 2
- Lecture10.1
  
  Customer Experience, Satisfaction and Feedback 11 min
- Quiz10.1
  
  Quiz 1 5 questions
Customer Service 2
- Lecture11.1
  
  Customer Service 17 min
- Quiz11.1
  
  Quiz 1 6 questions
Real life Application: Zoho Desk 1
- Lecture12.1
  
  Hands-On Practical of CRM with Zoho Desk 27 min

25 Comments

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Introduction 2

Customer Service Representative(CSR) 2

Customer Service Analysis 2

Net Promoter Score 2

Telephone Etiquette 2

Troubleshooting and Escalation 2

Customer Complaint Resolution 2

Customer Service and Social Media 2

Building your Niche and monetizing Customer Relationship Management 2

Customer Experience (CX) and Customer Feedback 2

Customer Service 2

Real life Application: Zoho Desk 1