Customer Relationship Management → Customer Service Representative

Introduction 2
- Lecture1.1
  
  Introduction 04 min
- Quiz1.1
  
  Quiz 1 4 questions
Customer Service Representative(CSR) 2
- Lecture2.1
  
  Customer Service Representative 09 min
- Quiz2.1
  
  Quiz 1 5 questions
Customer Service Analysis 2
- Lecture3.1
  
  Terms in Customer Service analysis 08 min
- Quiz3.1
  
  Quiz 1 5 questions
Net Promoter Score 2
- Lecture4.1
  
  How to calculate Net Promoter Score 04 min
- Quiz4.1
  
  Quiz 1 5 questions
Telephone Etiquette 2
- Lecture5.1
  
  The right telephone etiquette 03 min
- Quiz5.1
  
  Quiz 1 4 questions
Troubleshooting and Escalation 2
- Lecture6.1
  
  Steps Involved in escalating issues 07 min
- Quiz6.1
  
  Quiz 1 4 questions
Customer Complaint Resolution 2
- Lecture7.1
  
  Conflict Resolution in customer service 05 min
- Quiz7.1
  
  Quiz 1 4 questions
Customer Service and Social Media 2
- Lecture8.1
  
  Customer Service and online community management with social media 05 min
- Quiz8.1
  
  Quiz 1 3 questions
Building your Niche and monetizing Customer Relationship Management 2
- Lecture9.1
  
  Closing curtains 06 min
- Quiz9.1
  
  Quiz 1 1 question
Customer Experience (CX) and Customer Feedback 2
- Lecture10.1
  
  Customer Experience, Satisfaction and Feedback 11 min
- Quiz10.1
  
  Quiz 1 5 questions
Customer Service 2
- Lecture11.1
  
  Customer Service 17 min
- Quiz11.1
  
  Quiz 1 6 questions
Real life Application: Zoho Desk 1
- Lecture12.1
  
  Hands-On Practical of CRM with Zoho Desk 27 min

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73 Comments

Christiana Ejembi Anyanwu

13/10/2022

Nice

Taiye Ajayi

27/10/2022

Great

Florence Ogoe

28/10/2022

Very informative

ALFRED KABURUK

03/11/2022

I recommend this course for every CX person

Oghoghomaro kate EMEBA

04/11/2022

Every increase

Natali Mawusi Ayitey

14/11/2022

Very informative

Okediya Moyinoluwa Deborah

19/11/2022

Great

Angella Kivondo

23/11/2022

Quite Informative.
Thank you

Angella Kivondo

23/11/2022

Quite detailed and straight.
Thank you

Adeleke Anuoluwapo

28/11/2022

Customer have the purchasing power

Cecilia Akinyi Otieno

06/12/2022

Lovely video and informative content.
A concern though: the music that plays as the content is read is a bit distracting. It will be thoughtful to have the option of listening without the music since it is a bit distracting as it is a bit loud.

Zechariah Joseph Agya

10/12/2022

Wow this is great and straight forward.

Peter Olorundare Aturu

02/01/2023

Wow. Detailed and interesting. Well done!

Akanwa Chizorom Adebisi

04/01/2023

Informative

Ogunshe Ayomide Leslie

09/01/2023

great

Ogunshe Ayomide Leslie

09/01/2023

Very informative

Fibi justus

11/01/2023
Reply

Thank you 😊

Alice Kisonde

10/01/2023

good one

Fibi justus

11/01/2023
Reply

Thank you 😊

Fibi justus

11/01/2023

Hi, sorry about that. There should be an icon to direct you to the next page.

Akiniyi oluwafunmilayo Elizabeth

06/02/2023

so detailed. thanks

Emmanuel Atta Asiedu Senior

20/02/2023

Great

Ufuoma Okon

01/03/2023

very precise and understandable.

Thandiwe

12/03/2023

Great 👌

Mari Dauda Mbaya

13/03/2023

This part too is great.
Thank you for everything

IsaacKofi Essandoh

14/03/2023

Great information! 👌

Fibi justus

16/03/2023
Reply

Thank you 😊

Jerry Unimke

26/03/2023

Excellent presentation

Emmanuel Bassey

25/04/2023

please is there pdf for this course?

Fibi justus

29/04/2023
Reply

Hi, asides a compilation of the course in a folder, there isn’t a pdf

Fibi justus

29/04/2023

Hope you enjoy it here 😊

Ifeoma Amarachi Nwaorie

01/05/2023

Great study and very informative

Ifeoma Amarachi Nwaorie

01/05/2023

Great presentation

Fibi justus

03/05/2023
Reply

Thank you

Prudence Mutheken

29/05/2023

Great content though the music is distracting and louder than the narrator. Kindly check on that

Akanbi olaide

02/06/2023

Nice presentation 👏 👌 👍

Akanbi olaide

06/06/2023

Nice presentation 👏 👌

Onuche blessing

06/06/2023

understandable, you have a wonderful voice

Fibi justus

07/06/2023
Reply

Thank you ☺️

Fibi justus

07/06/2023

As correct as you are, the phrase “customers are always right “ does not literally mean they are always right, rather it is a phrase used frequently in the industry to keep Customer Service representatives in check to avoid conflict between them and customers.

Fibi justus

08/06/2023

Great thought 👍

Sandra Ayah

20/06/2023

This is very simplified and understanding.
Thank you.

Sandra Ayah

20/06/2023

This is very simplified and understanding.

Musa Emmanuel Mayowa

22/06/2023

Informative class, I love the tone

Fibi justus

23/06/2023
Reply

Glad you enjoyed it 😊

Taiwo Olubunmi Esther

10/07/2023

This is a good course

CHILESHE CHISESA

11/07/2023

Very informative. Thank you fibi

Joshua Anidi

12/07/2023

Very loaded session.

Jessica Ojinna

13/07/2023

course is loud but honestly, the music is distracting and not necessary please

Fibi justus

14/07/2023
Reply

Hi Jessica, I received your comment- “why can’t I get my certificate? I have paid, finished the courses, took all quizzes and passed all. Yet I can’t get access to my certificate. FIBI JUSTUS is this a type of scam or what?” As much as your language use was uncalled for, I still tender my sincere apologies on your inability to get your certificate.

To clarify you, this is no scam zone. Your inability to get your certificate might be because you haven’t marked all your lessons as being complete even though you have completed them. So please Che and do that first before letting me know if you’re still unable to get your certificate.