Hi, good evening. I have looked into your observation to confirm. Unfortunately, i did not detect any error from my end. Please,kindly refresh the page. If it persists, do well to let me know.
Hi, NPS calculations given in the example has used passive respondent instead of detractors
i thought it should be ( Promoter 700/1210- detractors 205/1210)* 100
Good morning. Thank you for pointing out the error. I interchanged figures. It should be 205, not 300(that i used). You’re right with your observation and your answer.
Yes, we didn’t particularly use the number of passives in the calculation. However, because there must be passives in an nps survey, the cumulative total of detractors, passives and promoters are necessary.
29 Comments
Please this video seems to be for telephone etiquette not net promoter calculation kindly look into it.
Thanks.
Good afternoon. I’ll look into it in a few minutes, thanks for the observation
Hi, good evening. I have looked into your observation to confirm. Unfortunately, i did not detect any error from my end. Please,kindly refresh the page. If it persists, do well to let me know.
Good morning. I’ll look into it.
Hi, NPS calculations given in the example has used passive respondent instead of detractors
i thought it should be ( Promoter 700/1210- detractors 205/1210)* 100
Ans:41 (favorable)
Kindly correct me if am wrong..
Good morning. Thank you for pointing out the error. I interchanged figures. It should be 205, not 300(that i used). You’re right with your observation and your answer.
Thanks for pointing it out i was also wondering.
Good morning. Thank you for pointing out the error. It should be *205* not 300
Good morning. It was a typo
it should be ( Promoter 700/1210- detractors 205/1210)* 100 Ans:41 (favorable). This is how it should be.
Approximately 41% for the NPS .
Right!
great
Well done
Yes, we didn’t particularly use the number of passives in the calculation. However, because there must be passives in an nps survey, the cumulative total of detractors, passives and promoters are necessary.
You are right, Millyscent. Thank you Fibs, it’s quite detailed
You’re welcome 😊
infact The lesson are very understandable
hello, I can’t access the videos
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Thank u. Well understood
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thanks
Thanks for this well detailed lesson Fibi.
Thanks for the lesson.. well detailed