-
Introduction 2
-
Introduction 04 minLecture1.1
-
Quiz 1 4 questionsQuiz1.1
-
-
Customer Service Representative(CSR) 2
-
Customer Service Representative 09 minLecture2.1
-
Quiz 1 5 questionsQuiz2.1
-
-
Customer Service Analysis 2
-
Terms in Customer Service analysis 08 minLecture3.1
-
Quiz 1 5 questionsQuiz3.1
-
-
Net Promoter Score 2
-
How to calculate Net Promoter Score 04 minLecture4.1
-
Quiz 1 5 questionsQuiz4.1
-
-
Telephone Etiquette 2
-
The right telephone etiquette 03 minLecture5.1
-
Quiz 1 4 questionsQuiz5.1
-
-
Troubleshooting and Escalation 2
-
Steps Involved in escalating issues 07 minLecture6.1
-
Quiz 1 4 questionsQuiz6.1
-
-
Customer Complaint Resolution 2
-
Conflict Resolution in customer service 05 minLecture7.1
-
Quiz 1 4 questionsQuiz7.1
-
-
Customer Service and Social Media 2
-
Customer Service and online community management with social media 05 minLecture8.1
-
Quiz 1 3 questionsQuiz8.1
-
-
Building your Niche and monetizing Customer Relationship Management 2
-
Closing curtains 06 minLecture9.1
-
Quiz 1 1 questionQuiz9.1
-
-
Customer Experience (CX) and Customer Feedback 2
-
Customer Experience, Satisfaction and Feedback 11 minLecture10.1
-
Quiz 1 5 questionsQuiz10.1
-
-
Customer Service 2
-
Customer Service 17 minLecture11.1
-
Quiz 1 6 questionsQuiz11.1
-
-
Real life Application: Zoho Desk 1
-
Hands-On Practical of CRM with Zoho Desk 27 minLecture12.1
-
This content is protected, please login and enroll course to view this content!
11 Comments
Good morning. It seems to be only you facing that challenge. Please refresh page
Great content
amazing
Hi, to getting your certificate, please ensure you marked all lessons as completed.
Very educative.
Kudos….please,note the spelling of impression in the slide.Well done, Instructor Fibi
Nice
beautiful 🥰
first impression matters 💝
Please mark each lesson you take so that it moves from 8%