Customer Relationship Management → The right telephone etiquette

Introduction 2
- Lecture1.1
  
  Introduction 04 min
- Quiz1.1
  
  Quiz 1 4 questions
Customer Service Representative(CSR) 2
- Lecture2.1
  
  Customer Service Representative 09 min
- Quiz2.1
  
  Quiz 1 5 questions
Customer Service Analysis 2
- Lecture3.1
  
  Terms in Customer Service analysis 08 min
- Quiz3.1
  
  Quiz 1 5 questions
Net Promoter Score 2
- Lecture4.1
  
  How to calculate Net Promoter Score 04 min
- Quiz4.1
  
  Quiz 1 5 questions
Telephone Etiquette 2
- Lecture5.1
  
  The right telephone etiquette 03 min
- Quiz5.1
  
  Quiz 1 4 questions
Troubleshooting and Escalation 2
- Lecture6.1
  
  Steps Involved in escalating issues 07 min
- Quiz6.1
  
  Quiz 1 4 questions
Customer Complaint Resolution 2
- Lecture7.1
  
  Conflict Resolution in customer service 05 min
- Quiz7.1
  
  Quiz 1 4 questions
Customer Service and Social Media 2
- Lecture8.1
  
  Customer Service and online community management with social media 05 min
- Quiz8.1
  
  Quiz 1 3 questions
Building your Niche and monetizing Customer Relationship Management 2
- Lecture9.1
  
  Closing curtains 06 min
- Quiz9.1
  
  Quiz 1 1 question
Customer Experience (CX) and Customer Feedback 2
- Lecture10.1
  
  Customer Experience, Satisfaction and Feedback 11 min
- Quiz10.1
  
  Quiz 1 5 questions
Customer Service 2
- Lecture11.1
  
  Customer Service 17 min
- Quiz11.1
  
  Quiz 1 6 questions
Real life Application: Zoho Desk 1
- Lecture12.1
  
  Hands-On Practical of CRM with Zoho Desk 27 min

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12 Comments

Fibi justus

15/10/2022

Good morning. Are you now able to download it?

Mari Dauda Mbaya

13/03/2023

Thank you

Fibi justus

16/03/2023
Reply

You’re welcome

Fibi justus

16/03/2023

Hi, you can use zoho, zendesk and other CRM softwares.

Fibi justus

16/03/2023

Noted

Onuche blessing

07/06/2023

nice one

Musa Emmanuel Mayowa

23/06/2023

Lovely voice @fibi

Juliet Mwape

15/08/2023

Great👍 . Enjoying my journey ☺️

Patricia chamba

29/08/2023

This is good. No regrets

Justina

12/12/2023

lovely

Sebuhlor Transfigures Akos

28/01/2024

Thanks

Introduction 2

Customer Service Representative(CSR) 2

Customer Service Analysis 2

Net Promoter Score 2

Telephone Etiquette 2

Troubleshooting and Escalation 2

Customer Complaint Resolution 2

Customer Service and Social Media 2

Building your Niche and monetizing Customer Relationship Management 2

Customer Experience (CX) and Customer Feedback 2

Customer Service 2

Real life Application: Zoho Desk 1

12 Comments

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